As both a former home owner and a tenant, I have dealt with many estate agents: Why can’t there be more like Penny Callanan? Penny took over management of the Carlton terrace I was living in. She called to introduce herself and at the inspection that followed a month or so later, Penny was very responsive to my concerns about the property and was quick to resolve outstanding maintenance issues. Penny was always professional and easy to communicate with. Had management of the property not changed hands once again, I may have remained at the Carlton terrace. I’d be lucky to find another agent as reliable and approachable as Penny. If you’re considering renting a place through Penny, be assured that you’re in excellent hands. Thank you, Penny!