As the holiday property management specialists in the North East of Victoria and Melbourne we have a team that is dedicated to providing superior customer service to holiday property owners and their guests.
We carry out annual rent reviews, ensuring that your property is relevant to the current market trends and is achieving the highest possible return.
There is no doubt that North East Real Estate are the local experts when it comes to managing your holiday property. We set a high standard by consistently reviewing and improving policies and procedures for holiday property rental.
Our Service to You
We assist you to set the rental rates, ensuring that your property is relevant to the current market trends and is achieving the highest possible return.
We issue monthly statements of all monies collected, expenses and charges deducted and will remit to your designated bank account by the 1st day of every month.
Our staff will develop appropriate marketing plan for your holiday property and take photographs of your property for internet advertising.
We recommend professional photography of your property.
An information folder is provided to each property. Any specialist requirements for your home can be added to this folder by request.
Your property will be inspected prior to a guest arrival to ensure it is presented to its highest possible standard.
On guest departure a registered North East Real Estate agent will inspect your property, clean as necessary and authorise a bond refund. This does not apply when the owner is the designated cleaner.
The owner is required to advise North East Real Estate on the guest departure day of any or no bond issues.
Departure Guarantee (bond) Claims
When a claim is necessary against the departure guarantee, photographic evidence is taken to validate the claim, along with a brief report from the caretaker.
North East Real Estate will promptly notify the guest and owner with details, deduct the amount from the departure guarantee and endeavour to have full resolution within 48 hours.
We employ qualified and registered cleaners and tradespeople to ensure the protection and safety of your property.
Cleans and Inspections
All pre-guest cleans will be charged to the owner. All post guest cleans are paid for by the guest.
Any post guest inspections, prior to owners or landlord cleans will be at a cost to yourself.
North East Real Estate will stimulate occupancy during the quieter times of the year by offering guests a ‘Stay for 3 Pay for 2’ and a 10% Senior Discount booking incentive.
These are offered at the owner’s discretion and apply during our low season.
After Hours Service
We have a team of qualified property managers who share the after-hours emergency phone calls from guests.
The after-hours service is available to guests Monday to Friday 8am to 9am and 5pm to 8pm, Saturday and Sunday 8am to 8pm.
There is monitoring outside of these hours for matters that are deemed to be an emergency.
Guests can confirm a reservation online via the Book Now function on this website, by calling our office or via email.
Owners are advised of all bookings made within 24 hours via email or post. We will endeavour to confirm any last minute reservations personally with a phone call or via email.
Our booking calendars are available to the general public six months in advance.
All guests receive our Booking Terms and Conditions via email or post. Payment of 50% of the rental tariff as a deposit is payable within five days of making the reservation. The balance is payable within 30 days of the guests arrival.
North East Real Estate does not accept any reservations during the last two weeks of November each year due to the Schoolies’ Festival, unless otherwise instructed by the owner.
Priority Guest Reservations
A Priority Reservation structure is available to your past guests for the Christmas and Easter periods. These guests are offered a priority reservation for your property after all owner bookings have been confirmed and before reservations are opened to the general public.
A Departure Guarantee (bond) is collected from each guest and is held against any damage that may occur during the course of their stay. This also covers any extra cleaning needed on departure and rubbish removal.
The bond can be paid via cheque, money order or cash and is held in our Trust Account. Alternatively the guests can provide their credit card details.
Should you wish to place an owner reservation please advise the office via email, firstname.lastname@example.org All owner reservations must make a provision for their own cleaning.
If your property does not have an owner reservation in place North East Real Estate will assume that the property is available for paid reservations. These paid reservations must be honoured by the property owners.
Terms and conditions apply all Holiday Rental Agreements.